General Terms and Conditions for Education (English)
General Terms and Conditions for Education of Educational Institute De Kleine Parel
Article 1. Definitions
Institute: Educational Institute De Kleine Parel.
Trainer: The course leader who organizes and conducts a course of the Institute.
Client: a natural person, or a company, professional group or institution that enters into an agreement with the Institute.
Participant: a natural person who actually participates in the Institute's training on behalf of the client.
Training: every course, workshop, lecture and promotion of expertise organized by the Institute.
Agreement: every agreement between the Institute and the client, that these General Terms and Conditions in full apply to.
Article 2. Applicability
The General Terms and Conditions for Education always apply to all agreements between the Institute and the client, and for all training organized by the Institute.
These General Conditions for Education also apply to orders for a place on the waiting list for a training, but only when there is a student-place available, and when the client has confirmed via email to the Institute that he/she will participate in the concerning training.
The client must agree to these General Terms and Conditions for Training, when placing an order in the webshop of the Institute.
Deviation from these General Terms and Conditions are only possible if both the Institute and the client have agreed upon this at least 7 days before ordering in the webshop and if these understandings have been confirmed in writing by the Institute to the client.
Article 3. Establishment Agreement
The agreement is only concluded if the client has placed an order in the webshop of the Institute and if this order is confirmed by the Institute with an order number via e-mail to the client.
Our webshop clearly describes when a training will take place. The client attends the training on the dates as stated in the order, order confirmation and invoice. The agreement is valid for the duration of the concerning training.
If a training is fully booked, the client can register via the webshop for the waitinglist for that training.
In case of a waitinglist, the agreement is only concluded when the Institute offers an available student-place in this training, and when the client has confirmed within 24 hours via email to the Institute that he/she will participate in the concerning training
If it appears that incorrect information has been provided by the client while concluding, accepting or otherwise entering into this agreement, the Institute has the right comply with its obligations only after the correct data has been received.
Article 4. Payment
After the conclusion of the agreement, the client receives a digital invoice by e-mail.
The client must pay a deposit of 25% of the full tuition within 14 days after the conclusion of the agreement. The remaining tuition fees must be transferred to the bank account of the Institute no later than 31 days prior to the training.
If the agreement is concluded within 31 days prior to the first training date, the client must transfer the full tuition fee to the bank account of the Institute immediately after receiving the digital invoice.
After payment, the client receives a confirmation with the agreed dates, times and training location.
In case of late payment of deposit and/or late payment remaining fees, € 5.00 administration fee will be charged per reminder. Payment reminders with corresponding administrative costs are sent automatically from the webshop, when the payment term is exceeded.
If an employer pays for the client, in all cases the client remains responsible for payment. If payment fails, the client is given notice of failure. The Institute is entitled to engage third parties in the performance of the obligations arising from the agreement. All related costs are at the expense of the client.
The Institute is free to choose and offer payment methods and can change these payment methods from time to time.
If the client is entitled to a refund of the full or partial tuition fee, the appropriate amount will be returned in the current quarter.
Article 5. Revokations, Cancellations, Changes by the client
All requests for revocation, cancellation and changes, replacement and transfers to another date must be submitted in writing by email, by the client to the Institute. All communication in this respect will be exclusively sent via email.
Within 14 days after the conclusion of the agreement, the client can revoke this agreement, only in writing by email to the Institute. After 14 days, the cancellation period starts, with costs involved.
In case of cancellation from 14 days after the conclusion of the agreement up to 31 days before the start of the first training date, the client owes 25% of the tuition fee.
In case of cancellation from 31 days up to 14 days before the start of the first training date, the client owes 75% of the tuition fee.
In case of cancellation within 14 days before the start of the first training date, the client owes 100% of the tuition fee.
If the client sends his own substitute from his/her own company/organization 10% costs will be charged.
The Institute sends a separate invoice to the client for the replacement costs. A substitute someone who is not on the waitinglist of the Institute for this training and who has not previously participated in this training.
If the client is not able to send its own substitute, costs will be calculated according to the cancellation periods.
The client who has entered into the agreement remains responsible for the payment of the tuition fees due and the replacement costs.
Transfers to another date
Transferring a participant to another date is only possible if the exact same training is already published in the webshop, and if the training is available in the same location, and only if there are available student-places in the course. This is to be determined by the Institute. Transfers at the last moment, i.e. within 1 week prior to the first day of training, is not possible. There is no transfer possible with MNRI® trainings.
When transfer for a participant is possible – to be determined by the Institute – the total tuition fee due according to invoice already sent + € 25.00 transfer costs must be paid within 7 days after written confirmation of this transfer.
The Institute sends a separate invoice for the transfer expenses to the client/participant who has submitted the request for this transfer.
Transfering to another different training or to a waitinglist is not possible.
The client who has entered into the agreement remains responsible for the payment of the tuition fees due and the transfer expenses.
Article 6. Changes, cancellation and termination by the Institute
The Institute reserves the right to change, cancel or terminate an agreement if circumstances that make performance of the agreement impossible arise.
Force majeure in these General Terms and Conditions includes, in addition to what is understood in law and jurisprudence, all circumstances that are not due to fault and circumstances on which the Institute cannot exert influence, and/but are cause of the fact that the Institute is unable to fulfill its obligations.
If, due to force majeure, the Institute has to cancel the training in advance, at the start or during the training, both parties can terminate the agreement, without any obligation of damage compensation or compensation for travel and accommodation costs already made by the client/participant or other costs by the Institute to the client/participant, and without any obligation of payment of cancellation or transfer fees by the client to the Institute.
If the Institute has already partially fulfilled its obligations upon the occurrence of force majeure, or can only partly fulfill the obligations, the Institute is entitled to the proportionate part of the invoiced tuition fees.
If, due to force majeure, a different training location has to be found, the Institute reserves the right to change the training location within a radius of 30 km, without this amendment giving right to termination of the agreement by the client/participant.
In the case of force majeure requiring the engagement of a different trainer, the Institute reserves the right to change trainers, without this alteration giving the right to termination of the agreement by the client/participant.
In case of rescheduling, the client will receive the new dates by e-mail and the client/participant has 48 hrs to indicate that he/she cannot participate in the rescheduled dates. If client/participant agrees to the new dates, the cancellation policies apply from the moment the client has agreed to the new dates via email.
Technical faults and delays in the webshop
If, between the moment of registration, sending and processing of the order, a training is unexpectedly fully booked, the Institute is entitled to cancel the order of the customer who ordered the last student-place. The Institute will inform the client of the cancellation immediately after detection of this malfunction or delay. If the customer has already received an invoice, it can be considered as not sent.
If the Institute has to cancel the training due to the lack of sufficient participants, the Institute can terminate the contract without any obligation of damage compensation or compensation of travel and accommodation costs already made by the client/participant or other costs to the client/participant by the Institute, and without any obligation of payment of tuition fees by the client to the Institute. The Institute will return the already paid tuition fee to the client.
The Institute is authorized to terminate the agreement if circumstances arise that make performance of the agreement impossible.
If a participant is unable to participate professionally in the training or violates house rules, the participant is asked to stop the training immediately. If the participant causes annoyance to the trainer or fellow participants, making training difficult, the participant can be excluded from further participation by the Institute. There is no refund of the tuition fees.
If the early termination is the result of serious family circumstances of the participant, the paid tuition or a proportionate part thereof – this at the discretion of the Institute –, can be refunded to the client, provided that this early termination was written by email with stated reasons, at the day of termination.
Early termination does not entitle the participant to (partially) catch up training days. The complete training must be followed again.
Article 7. Liability
The Institute makes every effort to organize and execute training to the best of its ability.
The Institute is not liable for injury, damage, loss or theft of property belonging to the client/participant in training for whatever reason.
The client/participant enters spaces and uses materials at their own risk. Every possible (injury) damage as a result of entering the rooms and the use of materials cannot be recovered at the Institute.
The client takes its own decisions and responsibility with regard to the professional practice to clients. The Institute is not responsible for the application of the lessons learned by the participant in his/her own practice or work situation. Therefore, the Institute cannot be held liable for indirect damage such as consequential loss, lost profit or business stagnation. The Institute is not liable if there is a possibility of calling upon an insurance company.
Article 8. Prices and information
All prices published by the Institute are exclusive of VAT, unless explicitly stated otherwise. In the case of VAT duty, the currently determined VAT is stated in the Institute's webshop and the VAT amount is stated separately on the invoice that the client receives from the Institute.
The information published by the Institute has been compiled with the utmost care. All published information is subject to apparent inadequacies. The Institute has the right to correct this. The client cannot derive any rights from incorrect or incompletely published information.
Article 9. Level of education and study guidance
The Institute offers training at HBO level.
After the training the Institute facilitates intervision opportunities for the participant who actually participated in the training.
The Institute reserves the right to adjust the content of the training for the sake of quality improvement through advancing insight.
Article 10. Confidentiality
Article 11. Intellectual property and copyright
The information from the trainings may not be passed on to third parties by the client. The client is not allowed to use the provided course material and documentation for the development of trainings or already developed trainings by the client.
The client/participant is not allowed to make video and/or sound recordings during the training. The client/participant risks premature termination of the training.
All information provided in the training is exclusively intended for the promotion of quality, deepening and broadening of the professional practice of the client in the case of direct support and/or treatment of children, adolescents and adults.
Article 12. Complaints procedure
If the client/participant has a complaint about the execution of the training, he/she must notify the Institute of this in writing by email within 7 days of the end of the training. After that time, it is assumed that the client/participant has no complaints about the execution of the training and complaints are no longer taken into consideration.
Complaints relating to an administrative and/or financial procedure related to the training must be made known to the Institute by email within 7 days after the administrative and/or financial transaction, and only by e-mail. After these stipulated deadlines, it is assumed that the client has no complaints regarding administrative and/or financial procedure and complaints will no longer be considered.
After submission of the complaint, the Institute will respond to the complaint via email within 2 weeks. The aim is to reach a jointly supported solution, within 4 weeks of the submission of the complaint.
If no agreement is reached after 4 weeks after the submission of the complaint, the client/participant can submit his/her complaint to an independent third party, Dr. W. Missot, no later than 4 weeks after submission of the complaint. Dr. W. Missot (telephone 0174-242101) can be reached via firstname.lastname@example.org. He will investigate the complaint.
If a longer period of time is required to conduct research, the complainant will be informed of this within 7 days, explaining the postponement and giving an indication when a decision can be given.
The aim is to complete the investigation by the independent third party within 4 weeks of filing the complaint with the independent third party and to reach a decision. The statement of this is binding for the Institute and the client/participant. If the resolution of the complaint takes longer than the client/participant will be informed.
Complaints are treated strictly confidentially. Complaints are stored in the register of complaints of the Institute. The Personal Data Protection Act applies here. Five years after the complaint has been dealt with, it will be removed from the register and all documents relating to the complaint will be destroyed.
Article 13. Contact details
De Kleine Parel is registered with the Chamber of Commerce under number KVK 70477388.
De Kleine Parel
2285 JD Rijswijk